1. What are your standard labour charges? Plumbing / Gasfitting / Drainlaying labour rates:
2. Do you have a vehicle charge?
Vehicle Charges are a set rate of $25 + gst within Kerikeri and up to 20km from the town centre, and 72 cents per km thereafter.
3. Do you do after hours callouts including weekends?
Yes we do but we don’t advertise it, the first hour including labour and vehicle is $220+ gst. Every hour thereafter is $112.50+ gst.
If you notice a plumbing issue is getting worse get it fixed immediately - early detection and action is both faster and less costly than than an after hours callout.
4. Do you carry materials with you?
Yes we carry a range of plumbing fittings in our vans of course there are lots of plumbing fittings on the market and it's hard to carry them all but we do our best, these get charged to the job dependent on what is been used.
It is always best if you can provide information about the job - photos are particularly helpful in ensuring that we have the fittings required for your job before we get there.
5. What happens if the account is not paid?
All accounts unless otherwise arranged with management are 7 day accounts and are to be paid in full, any accounts that get to 30 days overdue will incur interest as per our terms of trade and if not paid will be sent to our collection agency Dun and Bradstreet for collection which also incurs extra costs.
6. What happens if we dispute an account?
If you dispute an account or job it must be put in writing within 7 days of receiving the invoice, if the dispute cant be resolved then we take the dispute to the small claims court to get a result, if the result goes in our favour then we request from the courts the costs that have been incurred in getting this to court.
If you have questions or concerns about your account please contact us immediately.
7. What happens if there is an issue with workmanship?
You contact us and we will return and fix it free of charge in a very timely manner, at very little inconvenience to you.
8. Are quotes free?
Yes quotes are free if you know what you want done and we don’t have to diagnose a job and get tools out. If you call us and ask us to repair a leaking toilet for example as a job and we arrive on site and tell you it cant be fixed we charge for this and we will give you a quote that’s deemed as a job and will be charged at our carded rates ( you need to be very clear on what you ask to be done ). Roof leaks we do not give free quotes as it’s a 2 man job to do roof work for health and safety reasons, once on the roof and we locate the issue we can then give you a fixed quotation.
9. Can you quote over the phone or by email?
We can give a pretty good indication over the phone of a cost to do a job depending what it is, or an email of photos of the job is another good way for us to price jobs this way it saves a lot of time for us and the property owner.
10. Where are you guys based?
We have vans situated in every suburb ready to attend to your needs, these are listed under the locations part of the web site.
11. What type of materials do you use?
We use the best materials on offer from our suppliers to suit your job.
12. Parts and Consumables:
You will be charged for any parts and consumables used for your job. Most standard items are stocked in our vehicles. If we are required to source parts specific to your job, you will be charged for the time taken to source these items.
13. Customer Supplied Products & Materials:
Please note that we do not install customer-supplied products or materials, unless by specific previous arrangement with company management. In such instances, the Master Plumbers Guarantee will not apply.
14. Gasfitting Certification:
It is a legal requirement for us to issue a gasfitting certificate for all gasfitting jobs that we undertake. This gives our customers verification that the work which we have carried out is lawful and compliant. These certificates are sent to our customers for their records and are also stored by our company for a period of seven years.
There are different classifications of risk for such gasfitting certificates;
Low-risk / General
The charge for a gasfitting certificate for such work is $80.00 + GST
(e.g. Replacement of a gas appliance, this is sometimes referred to as like-for-like gasfitting)
The charge for a gasfitting certificate for such work is $100.00 + GST
(e.g. An addition or alteration to an existing installation).